Fill the pipeline with high-margin customers and rid yourselves of the ones that drain you and your team. The gold is in your current goldmine of customers, so if you focus on improving service and finding new ways to help your customers succeed, the results will follow.
Your customers and the service you provide them with must be front and centre of the conversations and plans you have for your company. Build your vision and purpose around your customer, link it to performance and watch every aspect of your business improve.
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Read On... By Cathy Winston on 13-11-2018 at 14:39
Marketing defined by the grandfather of marketing Philip Kotler ‘is the science and art of exploring, creating, and delivering value to satisfy the needs of a target market at a profit. Marketing identifies unfulfilled needs and desires’. Yet the majority of SME’s do not recognize the impact that marketing can have on their business. Read On... By Cathy Winston on 20-03-2018 at 13:32
Innovation 4 Growth is a programme designed for ambitious businesses who want to use innovation for growth in the marketplace. I4G focuses on supporting companies to drive international growth through innovation. Read On... By Cathy Winston on 11-03-2018 at 11:40
Diversity of thought is becoming an important factor in company's growth, explains Cathy. We tend to hire people that are like ourselves but in that we lose on the breadth of perception of the market reality. It can also happen to departments within a company, which can forget about the overall goal of the organisation losing sight due to concentrating on fulfilling their own function. External ideas can help us break out of the shell.
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