Fill the pipeline with high-margin customers and rid yourselves of the ones that drain you and your team. The gold is in your current goldmine of customers, so if you focus on improving service and finding new ways to help your customers succeed, the results will follow.
Your customers and the service you provide them with must be front and centre of the conversations and plans you have for your company. Build your vision and purpose around your customer, link it to performance and watch every aspect of your business improve.
You can find out more about what we do on our services page.
This video covers the ever important point of feedback. Cathy is talking about importance of not being afraid to be criticised and how continuous assessment of performance and constructive feedback is critical for improvement.
See all blog posts and videos on our blog page.